Privacy Policy - MasterX

1. INTRODUCTION

MasterX is committed to protecting the privacy and personal data of its users. This privacy policy explains how we collect, use, store and protect your personal information when you use our ECU tuning software and services.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. DATA CONTROLLER

Company: MasterX

Email: masterxresolve@gmail.com

WhatsApp: +262692114317

We are the data controller for the personal information processed in connection with our services.

3. DATA WE COLLECT

3.1 Information you provide to us

Account information: Name, email address, phone number
Payment information: Billing details, payment method (processed securely by our payment providers)
Communication data: Messages, support requests, feedback
License information: License type, activation details, usage statistics

3.2 Information we collect automatically

Technical data: IP address, device information, browser type
Usage data: Software usage statistics, features used, session duration
Performance data: Error logs, crash reports, performance metrics
ECU data: Vehicle information, ECU types processed (anonymized)

4. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

Service provision: To provide and operate our ECU tuning software
Account management: To create and manage your user account
Payment processing: To process payments and manage subscriptions
Customer support: To respond to your inquiries and provide technical support
Software improvement: To analyze usage patterns and improve our software
Security: To detect and prevent fraud, unauthorized access
Legal compliance: To comply with legal obligations and regulations
Marketing: To send you updates about new features (with your consent)

5. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

Contract performance: To provide the services you have requested
Legitimate interests: To improve our services and ensure security
Consent: For marketing communications and optional features
Legal obligation: To comply with applicable laws and regulations

6. DATA SHARING AND DISCLOSURE

We do not sell your personal data. We may share your information with:

Service providers: Payment processors, cloud hosting providers, analytics services
Business partners: With your explicit consent for specific collaborations
Legal authorities: When required by law or to protect our rights
Business transfers: In case of merger, acquisition, or sale of assets

All third parties are contractually required to protect your data and use it only for specified purposes.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data:

Encryption: Data is encrypted in transit and at rest
Access controls: Limited access to personal data on a need-to-know basis
Regular audits: Security assessments and vulnerability testing
Incident response: Procedures to handle potential data breaches
Staff training: Regular privacy and security training for employees

8. DATA RETENTION

We retain your personal data only as long as necessary:

Account data: While your account is active and for 2 years after closure
Payment data: For 7 years for accounting and legal purposes
Support data: For 3 years after the last interaction
Technical logs: For 12 months for security and performance analysis
Marketing data: Until you withdraw consent or object to processing

9. YOUR RIGHTS

Under GDPR and other privacy laws, you have the following rights:

Access: Request information about your personal data we process
Rectification: Correct inaccurate or incomplete personal data
Erasure: Request deletion of your personal data ("right to be forgotten")
Restriction: Limit the processing of your personal data
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing based on legitimate interests
Withdraw consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at: masterxresolve@gmail.com

10. INTERNATIONAL TRANSFERS

Your personal data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place:

Adequacy decisions by the European Commission
Standard Contractual Clauses (SCCs)
Certification schemes and codes of conduct

11. COOKIES AND TRACKING

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve user experience and software performance
Provide personalized content and recommendations

You can control cookie settings through your browser preferences.

12. CHILDREN'S PRIVACY

Our services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

13. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. We will notify you of significant changes by:

Email notification to registered users
Prominent notice on our website
In-app notification in our software

14. CONTACT US

For questions about this privacy policy or our data practices:

Email: masterxresolve@gmail.com
WhatsApp: +262692114317
Response time: We will respond within 30 days

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

15. DATA PROTECTION OFFICER

For data protection matters, you can contact our Data Protection Officer at:

Email: dpo@masterxresolve.com