MasterX is committed to protecting the privacy and personal data of its users. This privacy policy explains how we collect, use, store and protect your personal information when you use our ECU tuning software and services.
This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Vehicle Identification Number (VIN), when present in the loaded file
History of solutions applied on your account
These files are stored encrypted to enable backup and one-click restore of the original, and are only accessible to you and, when you request support, to the MasterX technical team.
4. HOW WE USE YOUR DATA
We use your personal data for the following purposes:
Service provision: To provide and operate our ECU tuning software
Account management: To create and manage your user account
Payment processing: To process payments and manage subscriptions
Customer support: To respond to your inquiries and provide technical support
Software improvement: To analyze usage patterns and improve our software
Security: To detect and prevent fraud, unauthorized access
Legal compliance: To comply with legal obligations and regulations
Marketing: To send you updates about new features (with your consent)
5. LEGAL BASIS FOR PROCESSING
We process your personal data based on the following legal grounds:
Contract performance: To provide the services you have requested
Legitimate interests: To improve our services and ensure security
Consent: For marketing communications and optional features
Legal obligation: To comply with applicable laws and regulations
6. DATA SHARING AND DISCLOSURE
We do not sell your personal data. We may share your information with:
Payment processor: Stripe (PCI-DSS certified)
Website hosting: Netlify, Inc. (USA)
File and database hosting: Supabase, Inc. (USA)
Messaging: Google / Gmail (email), WhatsApp (Meta) for support
Legal authorities: When required by law or to protect our rights
Business transfers: In case of merger, acquisition, or sale of assets
All third parties are contractually required to protect your data and use it only for specified purposes.
7. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data:
Encryption: Data is encrypted in transit and at rest
Access controls: Limited access to personal data on a need-to-know basis
Regular review: Ongoing review of our security practices
Incident response: Procedures to handle potential data breaches
Staff training: Regular privacy and security training for employees
8. DATA RETENTION
We retain your personal data only as long as necessary:
Account data: While your account is active and for 2 years after closure
Payment data: For 7 years for accounting and legal purposes
Support data: For 3 years after the last interaction
Technical logs: For 12 months for security and performance analysis
Marketing data: Until you withdraw consent or object to processing
9. YOUR RIGHTS
Under GDPR and other privacy laws, you have the following rights:
Access: Request information about your personal data we process
Rectification: Correct inaccurate or incomplete personal data
Erasure: Request deletion of your personal data ("right to be forgotten")
Restriction: Limit the processing of your personal data
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing based on legitimate interests
Withdraw consent: Withdraw consent for consent-based processing
To exercise these rights, contact us at: masterxresolve@gmail.com
10. INTERNATIONAL TRANSFERS
Some of our providers (notably website and file hosting) are based outside the European Union, in particular in the United States. Where this applies, we ensure appropriate safeguards are in place:
Adequacy decisions by the European Commission, or
Standard Contractual Clauses (SCCs) issued by the European Commission
Your explicit consent, where required
11. COOKIES AND TRACKING
On your first visit, a banner offers three equally-weighted choices: Accept all, Reject all, or Customize. Your choice is remembered, and you can change it at any time by reopening the preferences panel.
11.1 Essential cookies
Required for the site to function (session, language, preferences). Always active: the site will not work correctly without them.
11.2 Analytics cookies
MasterX does not set any analytics or advertising cookies today. Your preference is saved and will apply automatically if we add any in the future; this page will then be updated to list each cookie, its purpose and its retention period.
11.3 Managing your preferences
You can also configure your browser to block all cookies, including essential ones; some parts of the site may then stop working correctly.
12. CHILDREN'S PRIVACY
Our services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.
13. CHANGES TO THIS POLICY
We may update this privacy policy from time to time. We will notify you of significant changes by:
Email notification to registered users
Prominent notice on our website
In-app notification in our software
14. CONTACT US
For questions about this privacy policy or our data practices:
Email: masterxresolve@gmail.com
WhatsApp: +262692114317
Response time: We will respond within 30 days
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
15. PRIVACY CONTACT
MasterX is a small SASU and is not required under GDPR to appoint a formal Data Protection Officer. For any data protection matter, contact us directly at: